Straight Talk About Your Privacy
Effective Date: May 24, 2026.
We install floors. We do not sell data. If you invite us into your home to measure for wide-plank oak, you trust us. That trust extends to our website. Read this policy to understand exactly what information Premium Flooring Co collects when you browse our site or request an estimate. We skip the legal jargon. We give you the facts.
You leave a digital footprint when you visit premiumflooringco.com. We gather two distinct types of information to keep this business running.
The Information You Hand Over
You fill out our contact form. You ask us if luxury vinyl plank will survive your three golden retrievers. To answer your specific questions accurately, we need your name, your email address, and your phone number. If you request a site visit, we need your physical address.
We keep this information in our secure customer system. We read it. We quote it. We schedule it.
We hate spam.
We will never flood your inbox with daily newsletters. If we send an email, it concerns your specific project or a direct question you asked us about subfloor preparation.
The Information Our Website Gathers
Browsers talk to servers constantly. When you read our guide on moisture testing concrete slabs, our website notes your visit. We log your IP address, your browser type, and the specific pages you read. We do not attach this technical data to your name. It remains anonymous.
We use cookies. These small text files sit on your device. They reduce the friction of using our website. They remember your preferences so you do not have to re-enter your zip code every time you use our flooring estimator tool.
You can disable cookies in your browser settings. The site will still work. You can still read about the differences between engineered hardwood and solid oak. You will just lose a bit of convenience.
Analytics and Content Quality
We run Google Analytics and Google Search Console. These tools illuminate our blind spots.
They tell us if fifty people from our service area searched for bathroom tile installation costs and landed on our site. We watch the behavioral data closely. If visitors spend five minutes reading our guide on leveling a basement floor, we know we hit the mark. If everyone leaves the page after three seconds, we know our content failed. We rewrite it.
We use analytics strictly to improve the quality of our flooring guides. We want to answer the actual questions you have, not the ones we assume you have. Google processes this traffic data, but they do not hand us your personal identity.
Who Sees Your Information
Lead generation companies constantly ask to buy our customer lists. We always say no.
Your data stays with Premium Flooring Co. We only share necessary fragments of data with our operational partners. Our payment processor needs your billing details to clear a transaction. Our scheduling software holds your address so our installation crews know where to drive on Monday morning.
These third-party services maintain strict security protocols. They cannot legally use your data for their own marketing campaigns. They process the data so we can finish your floor.
How Long We Keep Your Data
We hold onto project files for practical reasons. If you call us five years after we install your basement LVP because a pipe burst, we need to know exactly which product we put down. We keep customer names, addresses, and invoice histories indefinitely for warranty and service purposes.
We purge routine contact form submissions that never turn into actual jobs after twelve months. Anonymous analytics data expires automatically after twenty-six months.
Your Control Over Your Data
You own your personal information. You have the right to ask what we know about you. You can request a full copy of the data attached to your email address.
You can ask us to delete it.
If you want us to erase your contact details from our system, tell us. We will comply immediately. Understand the weight of this decision. Deleting your file means we lose your warranty records. If a plank buckles three years from now, we will have no proof of your original installation date or the specific materials used.
We cannot delete data we are legally required to keep. The tax authorities require us to maintain accurate financial records of every floor we sell. Those invoices stay in our accounting software.
Keeping Your Information Safe
We treat your data like we treat your home. We lock the doors.
Our website uses secure socket layer encryption. Look for the padlock icon in your browser bar. When you submit a request for a hardwood refinishing quote, that data travels through an encrypted tunnel. We do not leave customer files sitting on the dashboard of our work trucks. We restrict internal access to your details.
Only the people quoting your job or managing your installation can see your address. Our installers get your details on the morning of the job. They do not carry your information around for weeks.
No digital system is flawless. We cannot guarantee absolute security against highly sophisticated attacks. We promise to act fast if a breach ever occurs. We will notify you within seventy-two hours if your personal data is compromised.
Third-Party Links
We link to manufacturer websites. We point you toward Bona for cleaning products or Schluter for waterproofing systems. We do not control their privacy policies. When you click a link and leave premiumflooringco.com, you operate under their rules. Read their policies before you hand over your email address for a coupon.
Children’s Privacy
We install floors for adult homeowners. We do not market to kids. We do not knowingly collect data from anyone under the age of eighteen. If you believe a child has submitted their details through our contact form, let us know. We will delete it before the end of the day.
How To Reach Us
Real people run this site. Real people answer the emails.
If you have questions about this privacy policy or want to exercise your data rights, reach out to us directly. We do not hide behind automated ticketing systems.
- Email: [email protected]
- Data Requests: Include “Data Access Request” in your subject line so we route it to the right desk.
- Response Time: We process and answer all privacy inquiries within two business days.
We update this policy when the law changes or when we adopt new operational tools. Check the effective date at the top of the page. If we make massive changes to how we handle your data, we will post a clear notice on our homepage.